Review of Australian Merchant Accounts

11 April 2012

Review of Australian Merchant Accounts
Review of Australian Merchant Accounts

If you want to accept credit card payments either online or offline you will need a merchant account. Having a good merchant account goes a long way to simplifying the payments and accounting for your business.

Here are some notes I collected on various merchant accounts when I set up the merchant account for Sunburnt SEO. They are separated into three types of accounts: online accounts from Google and Paypal, gateway accounts, which can be integrated directly to your website so all payments can be made automatically, and MOTO (Mail-Order, Telephone-Order) accounts, which let you login to the bank's website to process credit card payments manually.

The different product features are:

  • Hosted Payment - The bank hosts the secure payment form for your online store.
  • Embedded Payment - The bank still hosts the secure payment form but it looks like it's your website.
  • API - Payments can be made programmatically and integrated transparently into your online store.
  • MOTO / Virtual Terminal - For handling mail-order/telephone-order payments you can log onto the bank's website and enter the card details.
  • Batching - A facility to process a credit card payments in bulk at the same time, for example for subscription products.
Review of Australian Merchant Accounts

The fees typically include:

  • Setup Fee - Flat rates to setup the account. Can be waived or reduced with a little negotiation.
  • Early Exit Fees - Flat rate to close the account early (normally before 12 months). Make sure you ask about this.
  • Monthly Fee - A flat rate paid every month.
  • Annual Fee - Some banks have annual and monthly fees.
  • Discount Rate - Fee charged on every transaction as a percentage of the value of the transaction.
  • Transaction Fee - A flat fee charge on every transaction.
  • Currency Conversion Fee - For example if somebody buys a product in AUD from their US bank account.
  • Monthly Minimum - Some accounts have a minimum monthly fee. You normally need to ADD this to the existing monthly fee.

The example price given for each product is based on 50 transactions per month at $100 each. It includes the monthly fees, annual fees and transaction fees.

Online Merchant Accounts

These are the easiest to set up, but as Google and Paypal aren't real banks they aren't regulated as strictly. The per-transaction fees tend to be a bit higher than the banks, but the other fees are lower.

Google Checkout Google In-App Payments Paypal Standard Paypal Advanced Paypal Pro
Hosted yes no yes yes yes
Embedded no yes no yes yes
API no javascript no no yes
MOTO no no no no yes
Batching no no no no no
Monthly Fee $0 $0 $0 $5 $30
Discount Rate 2.90% 5.00% 2.90% 2.90% 2.90%
FX Conv Rate 0.00% 0.00% 1.00% 1.00% 1.00%
Transaction Fee $0.30 $0.00 $0.30 $0.30 $0.30
Example Cost $160 $250 $160 $165 $190

Gateway Merchant Account

These accounts can be integrated with your online store using a hosted payment page or completely transparently using an API (Application Programming Interface).

ANZ eGate Bendigo Bank St George IPG Bank West Comm Web
Hosted yes yes yes yes yes
API yes no yes yes yes
Setup Fee $99 $195 $275 $575 $484
Exit Fee $0 $250
Annual Fee $30 $0 $0 $0
Monthly Fee $40 $40 $55 $30 $44
Discount Rate 4.90% 1.80% 2.75% 1.69% 1.65%
Transaction Fee $0 $0 $0 $0 $0
Minimum $50 $22
Example Cost $288 $130 $193 $121 $141

MOTO / Virtual Terminals

If you don't need to process face-to-face and website orders, a MOTO / Virtual Terminal might be all you need.

Bendigo Bank BankWest NAB
MOTO yes yes yes
Batching yes no no
Setup Fee $100 $35 $80
Exit Fee $250 $1000 $150
Annual Fee $0 $0 $28
Monthly Fee $25 $20 $7
Discount Rate 1.8% 1.69% 1.5%
FX Conv Rate - - 1.25%
Transaction Fee $0 $0 $0
Example Cost $115 $110 $102

Merchant Account products are changing all the time and the rates are negotiable, so you should check with the bank for their current rates and what they will offer you. This is just to give you an idea of what is out there. Click the product names above to go to the bank's website.

Hope that helps you get your merchant account going.

 

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Comment posted by: Rhen Nicey, 2 years ago

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